8hi77 Privacy Policy

Your Privacy at a Glance

1. Introduction

This Privacy Policy ("Policy") describes how 8hi77 ("the Platform", "We", "Us", "Our") collects, uses, stores, and discloses personal information when you use the 8hi77.pro website and its associated services. It applies to all registered players and visitors, wherever located, who access the platform. By creating an account or using any 8hi77 service, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

8hi77 is committed to protecting the privacy and personal data of its players. This Policy is written in plain English so you understand exactly what happens with your data. We do not use your information for any purpose not described in this Policy without first obtaining your consent.

2. Information We Collect

We collect personal information in three principal ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information obtained from trusted third parties to verify your identity and comply with legal obligations.

Information You Provide Directly

• Registration details: full name, date of birth, registered mobile number, and a password of your choosing
• Identity verification documents: a copy of your National ID card, passport, or driver's licence, submitted when completing the KYC process
• Payment information: the mobile number associated with your bKash, Nagad, Rocket, or Upay account, or the card details used for Visa or Mastercard transactions — we do not store full card numbers
• Correspondence: messages, complaints, and support requests you submit to our team via email at [email protected]

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution, used for fraud detection and platform optimisation
• Session and betting activity: login timestamps, pages visited, games played, wager amounts, and betting history, used for account management, responsible gaming monitoring, and improving the platform
• Cookies and similar tracking technologies: see Section 4 of this Policy for full details of how we use cookies on 8hi77.pro

Information from Third Parties

• Identity verification providers: third-party KYC services may provide us with a verification result confirming whether the identification document you submitted matches official records
• Payment processors: our payment partners including bKash and Nagad may share transaction confirmation data with us to reconcile deposits and withdrawals on your account
• Fraud and sanctions screening services: we may receive information from third-party screening providers to help us identify and prevent fraud, money laundering, and other prohibited conduct

3. How We Use Your Information

8hi77 uses the personal information we collect only for the purposes set out below. We do not use your data in ways that are incompatible with these stated purposes. The legal basis for each use is either the performance of our contract with you, compliance with a legal obligation, or our legitimate interest in operating a safe and fair gaming platform.

• To create, manage, and maintain your 8hi77 account, including verifying your identity and age as part of the KYC process
• To process deposits and withdrawals via your chosen payment method, and to reconcile your account balance accurately
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities as defined in our Terms & Conditions
• To operate responsible gaming tools on your account including deposit limits, session reminders, time-outs, and self-exclusion, and to monitor your account for signs of problem gambling
• To send you service communications such as account confirmations, deposit and withdrawal receipts, and security alerts — we do not send promotional emails without your explicit opt-in consent
• To analyse aggregated, anonymised platform usage data to improve game selection, user experience, and the reliability of the 8hi77 platform

We do not use automated decision-making or profiling processes that produce legal or similarly significant effects on you without human review. Where automated tools are used for fraud screening, any decision to restrict your account will always be reviewed by a member of our compliance team before action is taken.

4. Cookies and Tracking Technologies

8hi77.pro uses cookies — small text files stored on your device by your browser — to make the platform function correctly and to help us understand how players use the site. We use three categories of cookies:

Essential Cookies

These cookies are strictly necessary for the platform to operate and cannot be switched off. They include session authentication cookies that keep you logged in while you navigate the site, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing cookies that direct your requests to the correct server. Because they are essential to the contract between us, we do not require your consent to set these cookies.

Analytics Cookies

With your consent, we use anonymised analytics cookies to understand aggregate patterns in how players navigate 8hi77.pro — for example, which game categories are most visited, where players drop off during registration, and how load times vary by device type. This data is collected in aggregate form and cannot be used to identify you individually. You may withdraw your consent to analytics cookies at any time by contacting us at [email protected].

Functional Cookies

Functional cookies remember your preferences — such as your chosen language — so you do not have to set them again each visit. These are set with your implied consent by using the platform. They expire at the end of each browser session unless you enable persistent login.

5. Sharing of Your Information

8hi77 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following specific circumstances:

• Service providers: companies that process data on our behalf under strict data processing agreements, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification providers, and cloud hosting infrastructure providers. These parties are contractually prohibited from using your data for any purpose other than delivering the specific service we have engaged them for.
• Legal and regulatory obligations: where we are required by applicable law, court order, or regulatory authority to disclose your information — for example, in response to a lawful request from a Bangladeshi law enforcement authority or financial intelligence unit
• Business transfers: in the event that 8hi77 is acquired by, or merges with, another organisation, your personal data may be transferred as part of that transaction. We will provide you with reasonable advance notice of any such transfer and ensure that the receiving organisation is bound by privacy obligations no less protective than those in this Policy
• Fraud prevention networks: where we share limited, encrypted identifiers with fraud prevention consortia to protect the integrity of the global payments ecosystem and to protect you and other 8hi77 players from fraudulent activity

We will never share your personal information with third-party advertisers, data brokers, or social media platforms. If we ever wish to share your data for a purpose not covered by this Policy, we will contact you in advance to request your explicit consent.

6. Data Retention

8hi77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply: account registration data and KYC documents are retained for the duration of your account plus a minimum of 5 years after account closure to comply with anti-money-laundering record-keeping obligations; transaction records are retained for a minimum of 5 years from the date of each transaction; support correspondence is retained for 2 years from the date of the last communication; analytics data is anonymised within 12 months of collection and retained in anonymised form indefinitely for platform improvement purposes.

When retention periods expire and there is no legal basis to continue holding your data, 8hi77 will securely delete or anonymise it. If you close your account, we will action your deletion request for data that is not subject to a mandatory retention obligation within 30 days.

7. Data Security

8hi77 implements technical and organisational security measures proportionate to the sensitivity of the personal data we hold. These include TLS/SSL encryption for all data in transit between your device and our servers; AES-256 encryption for sensitive data stored at rest, including KYC documents and payment identifiers; access controls that restrict access to personal data to authorised personnel only, on a need-to-know basis; regular security assessments and penetration testing of our platform infrastructure; and two-factor authentication options available to all registered players to protect their accounts.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 8hi77 will notify you without undue delay and take all necessary remediation steps. If you suspect your account has been compromised, contact us immediately at [email protected].

8. Your Data Rights

You have the following rights in relation to the personal data 8hi77 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. We may need to verify your identity before processing any request.

• Right of access: you may request a copy of the personal data we hold about you, together with information about why we hold it and who we have shared it with
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent, or where we have processed it unlawfully — subject to our mandatory legal retention obligations
• Right to restriction of processing: in certain circumstances you may request that we pause processing your personal data — for example, while you contest its accuracy or while a complaint is under investigation
• Right to object to marketing: if you have opted in to receiving promotional communications from 8hi77, you may withdraw that consent at any time by contacting [email protected] — we will stop sending marketing messages within 5 working days of receiving your request

We will not charge a fee for handling your data rights requests unless they are manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request with a written explanation.

9. Third-Party Services and Game Providers

The 8hi77 platform integrates games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game provided by one of these studios, your device may connect directly to the studio's servers. The personal data processed in that connection — typically a session token and game outcome data — is governed by the studio's own privacy policy in addition to this Policy. 8hi77 selects game providers who meet industry-standard data protection requirements.

8hi77.pro does not contain links to external third-party websites. Our payment integrations with bKash, Nagad, Rocket, and Upay are handled via secure API connections and do not redirect you to third-party websites to complete transactions. 8hi77 is not responsible for the privacy practices of any third-party service provider beyond the contractual obligations they have undertaken with us.

10. Children's Privacy and the 21+ Rule

8hi77 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes a mandatory date-of-birth field, and we verify age as part of the KYC process. Where we discover or have reason to believe that a person under 21 has registered an account, we will immediately suspend the account, void any bets placed, and delete the associated personal data to the extent permitted by law.

11. Changes to This Privacy Policy

8hi77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where a material change is made, we will post the updated Policy on 8hi77.pro with a revised Last updated date at the top of the page, and we will make reasonable efforts to notify registered players of significant changes by email or via an in-platform notification.

Your continued use of 8hi77 after any such update constitutes your acceptance of the revised Policy. If you do not agree with a material change, you should stop using the platform and may request deletion of your account and data by contacting [email protected].

12. Contact and Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how 8hi77 has handled your personal information, please contact our privacy team at [email protected] with the subject line "Privacy Enquiry". We treat all privacy complaints seriously and will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

Email contact for all privacy matters: [email protected]. Please do not send sensitive documents such as copies of your ID or payment details by email unless our support team has specifically requested them and confirmed a secure submission method.